AI Transparency
How we use technology honestly and responsibly to serve you better.
Our Commitment to Transparency
At TBM, we believe in honesty and transparency in everything we do — including our use of technology. We are a cleaning company first and foremost, built on 18 years of real relationships with real people. But we also believe in working smarter, and that means being upfront about the tools we use to do it.
How We Use AI
TBM uses artificial intelligence tools to help us run a more efficient, responsive business. Specifically, we use AI to:
- Help manage and respond to email communications more efficiently
- Assist with scheduling and operational planning
- Generate marketing content and website copy
- Analyze business data to improve our services
- Automate routine administrative tasks so our team can focus on what matters — your facility
What AI Does NOT Do
AI does not replace human judgment in our business. It is a tool, not a decision-maker. Here is what that means in practice:
- All cleaning services are performed by our trained, background-checked human team
- Final decisions on pricing, service scope, and client communications are always made by our team
- AI does not have access to your sensitive financial information
- No automated system will ever replace the personal accountability that comes with local ownership
Website Content
Some content on this website was created with the assistance of AI writing tools. All content is reviewed and approved by TBM management to ensure it is accurate, authentic, and reflects who we really are. We do not publish anything that has not been verified by a real person on our team.
Your Data & AI
When you submit a form on our website, your information may be processed through automated systems to route your request to the right person quickly. This helps us respond faster — often within hours instead of days. Your personal information is never used to train AI models. Your data belongs to you, and we treat it with the same care we bring to your facility.
Our Promise
We use AI to work smarter, not to replace the personal touch that has defined TBM for over 18 years. Some things will never change:
When you call (503) 327-4999, you will always reach a real person.
Our cleaning crews are always real, trained professionals.
Our quotes are always based on real facility assessments, not algorithms.
Technology makes us faster. People make us trustworthy. We will always be both.
Questions?
We welcome questions about our use of technology. Transparency is not just a page on our website — it is how we do business. If you want to know more about how we use AI or any other aspect of our operations, we are happy to talk.
Contact us anytime:
Email: office@tbmclean.com
Phone: (503) 327-4999
Portland, Oregon
Built on Trust. Powered by People.
Eighteen years of honest, reliable commercial cleaning in Portland. Technology helps us serve you better — but people are always at the center of everything we do.